Ombudsman

How can my Ombudsman help me?

The Ombudsman can help you find the resources you need to solve almost any problem, from critical emergencies to routine requests. As a communications link, they routinely pass information from families to the command, as well as share information from the command leadership as appropriate. Ombudsmen have a direct link to the command, and are the source of official and accurate command information, especially during emergencies.

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Origin of the word Ombudsman

Ombudsman (am bdzmn) [Swed.,=agent or representative], public official appointed to deal with individual complaints against government acts.

The office originated in Sweden in 1809 when the Swedish legislature created a riksdagens justitieombudsman, or parliamentary agent of justice, and in the 20th century, it has been adopted by a number of countries. As a government agent serving as an intermediary between citizens and the government bureaucracy, the ombudsman is usually independent, impartial, universally accessible, and empowered only to recommend. In the United States the term ombudsman has been used more widely to describe any machinery adopted by private organizations (e.g., large business corporations and universities) as well as by government to investigate complaints of administrative abuses. In 1969, Hawaii became the first of many American states to appoint an ombudsman.